Course Description

The aims of this distance learning course are to enable students to develop the skills to operate effectively in the aviation passenger service agent environment.

In turn a secondary aim is to help students intending a career in air transport industries to gain practical and relevant skills which will enhance their employability.

Target Audience:

Any one considering employment in, or currently employed within the air travel industry.

At the end of this programme, students will be able to:

• Understand the unique operating environment and requirements of staff engaged in passenger service occupations
• Identify the skills and characteristics required for passenger service agents to be effective
• Demonstrate an understanding of the verbal skills [and industry knowledge] required of passenger service agents
• Demonstrate an understanding of the written skills [and standards] required of passenger service agents
• Describe the essential features and equipment encountered in a passenger service agents environment
• Describe the service standards required of passenger service operatives

Course Outline

Unit One:

• Time Management, Suitability & Airline & Airport Preparation Standards
• Use time effectively and plan appropriately
• Understand the airline requirements for new airline or airport PSA's
• Understand the Assessment procedures used for aviation PSA's
• Identify the characteristics of working effectively in an aviation PSA team

Unit Two 

• Introduction to Verbal Airline & Airport PSA Standards
• Complete and read effectively a P.A. script, memorising key features
• Identify correct techniques for using the P.A. system
• Identify correct answers to airline jargon terms
• Prepare for an effective self introduction

Unit Three 

• Introduction to Written Airline & Airport PSA Standards
• Locate necessary and relevant information for research
• Carry out a research activity on a UK airline and present it effectively
• Completing a standard airline style test
• Complete a standard airline style application form

Unit Four

• Introduction to Effective Airline & Airport Service Standards
• Identify the key feature of the layout of a typical airport
• Identify relevant equipment and its use for a practical check-in scenario
• Prepare for situations requiring effective PSA service
• Apply airline & airport service to passenger needs and requests

Qualifications

Qualification 1: Airline & Airport Passenger Service Agents Certificate

Airline & Airport Passenger Service Agents Certificate issued by Stonebridge Associated Colleges, entitling you to use the letters SAC Cert after your name.

Qualification 2: Airline & Airport Passenger Service Agents Certificate of Completion

Airline & Airport Passenger Service Agents Certificate of Completion issued by eLearn Canada.

Study Options

This course is an online course. With online study you have access to your entire course from the start of your studies. You can access your course materials, and submit all of your question papers to your personal tutor, online from anywhere in the World using your unique student account.

With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.

You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!

Requirements for Entry

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Study Hours

This is only an approximate figure and is dependant upon how much time you can dedicate to your studies and how well you grasp the learning concepts in the course material. Furthermore, at the end of each lesson there is a question paper that needs to be completed and returned to your tutor. You should allow at least 1 - 2 hours of study to complete each question paper.

The approximate amount of time required to complete the course is: 80 hrs.

Additional Information

Assessment Method

After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.

What's Included

• All study materials
• Study Guide
• Full Tutor and Admin support

Tuition & Fees 425.00 CAD