Privacy and Cookie Policy

This Privacy & Cookie Policy was last updated on August 31, 2018

Company details

eLeann Canada College
52-301 Deguire Blvd.
Montreal – Quebec
H4N 1P8

Please read our Privacy & Cookie Policy to learn how and why we use cookies and tracking technologies on this website.

Introduction

Our privacy policy reflects a concern for you as a valued student and customer. We recognize the importance of protecting your privacy and the information that you share with us. Described below is our policy on the collection, use, disclosure, maintenance, and protection of personal information that you provide to us through this website

1. Definitions

These definitions should help you understand this policy.
“GDPR” refers to the Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data.
“including“, “includes” o similar words refer to matters which are included without limitation, in other words, that are not limited to any list provided.
“Personal Data” means any information that identifies or can be used to identify an individual directly or indirectly, including, but not limited to, first and last name, identification number, date of birth, email address, gender, occupation, or other demographic information.
“Website” means all content included in our domains: elearnca.com eLearnCanadaCollege.com eLearnCanada.ca
“Channels” means the various means by which we may collect information including our Website, e-mail messages and through offline sales and marketing activities.
“we,” “us,” “our,” and “eLearnCanadaCollege” refer to a company governed by Canadian law.
“Website Visitor” refers to anyone visiting our Website.
“User” refers to the person or entity that uses our Services. They may have subscribed or have registered on a program.
“you” refers to Website Visitors or Users.

2. Changes

We may revise this Privacy Policy & Cookies at any time and from time to time. The most recent version of the Privacy Policy is reflected by the version date located at the beginning of this Privacy Policy. All updates and amendments are effective immediately upon notice, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Website. We encourage you to review this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Website signifies your continuing consent to be bound by this Privacy Policy.

3. Scope

This document explains how eLearn Canada College collects your Personal Data, how eLearn Canada College uses these data, and your rights to control their use. This privacy policy applies to all data that we have collected or collect related to you, and according to our Terms and Conditions. By using the Channels, you are accepting the practices described in this privacy policy.

4. Contact

If you have any questions or comments, or if you want to update, delete, or change any Personal Data we hold, or you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by email at privacy@elearnca.com or by postal mail to our Business address.

Your Personal Data

5. Information We Collect

Before collecting any personal data from you, we ask your explicit consent for us to store this data and confirm you agree with this privacy policy. Here are the different alternatives with which we gather the information:

(a) Information You Explicitly Give Us: We receive and store any information you enter on our Website or give us in any other way through a direct interaction with us which includes:
• Your email when you subscribe to our newsletter.
• Your name and email when you post a comment on our blog posts.
• Your name and email when you contact us through our contact forms.
• Your name, email, postal address, telephone number and your address when you register on a program.

(b) Information we collect automatically: When you browse our Website, we may collect information about your visit to our Website. That information may include:
• Your network routing information (where you come from).
• Your Internet Protocol (IP) address used to connect your computer to the Internet and may identify your general geographic location or company.
• Your computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform.
We may collect this information as a part of log files as well as through the use of cookies or other tracking technologies.

6. How We Use Personal Data

We may use and disclose Personal Data only for the following purposes:

(a) To allow you to subscribe and purchase our products.

(b) If you enroll in one of our programs, we collect certain data about your purchase (such as your name and postal/zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and postal/zip code. For security, eLearn Canada College does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data. Your student records and correspondence with our company are maintained by us as required by law and good business practices.

(c) To notify you about new course releases, special offers, and to advertise our products in accordance with this policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Data. eLearn Canada College may also use Personal Data in order to respond directly to your information requests (including newsletter registrations or other specific requests),

(d) Track and evaluate our marketing campaigns, including online advertising and e-mail marketing campaigns.

7. What Personal Data We Share and Disclose to Third Parties

We do not sell your Personal Data to anyone. We may share your Personal Data with our third party Service Providers, who help us provide and support our Services, such as credit card processing services, order fulfillment, analytics, event or campaign management, If you send us any questions or comments by e-mail, we will use your e-mail address to respond to your questions or comments, we will use your name and contact information to process your request. eLearn Canada College will use the information you provide us to help us better provide our services to you, and to tell you about other products and services that may be of interest. However, we do not share your private student records or your grades, except as may be required by law. We are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person, unless you have given your consent or we are compelled to do so by law, or in response to a valid, legally compliant request by any law enforcement agency or government authority. We may disclose your personal data as we believe to be necessary or appropriate:

• Under applicable law, including laws outside your country of residence;
• To comply with legal process;
• To respond to requests from public and government authorities, including public and government authorities outside your country of residence.

8. Public Information and Third Party Websites

(a) Blog. We have a public blog on our Website. Any information you include in a comment on our blog may be read, collected, and used by anyone. If your Personal Data appears on our blog and you want it removed, contact us here.
(b) Links to third-party websites. Our Website includes links to other websites, whose privacy practices may be different from ours. If you submit Personal Data to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Cookies and Other Tracking Technologies

9. What is a cookie?

A cookie is a small text file that is downloaded onto a user’s hard drive when accessing certain websites. This technology is commonly used across a large majority of websites. Most of the cookies that we use on this website are necessary to enable you to move around the website and to use its features. The data stored by these cookies never displays personal details from which your individual identity can be determined.
Which cookies are used on this website and for what purpose?
Performance cookies – These cookies are used to inform the performance of, and improvements to, the website. They collect information about how visitors use the website.

10. Does eLearn Canada College Use Cookies?
Yes. We use Google Analytics

to record visitor numbers to the website and to understand how visitors navigate through the website, how much time is spent on each page, and so on. This information helps us to improve the way the website works. This browser data is anonymous and cannot be traced to individual users. To read Google’s own Privacy Policy please click here.

Interaction Reporting:

 We use the DoubleClick cookie to report on anonymous user interaction with our advertising and to understand how this influences visitor engagement with our website.
Targeting cookies or advertising cookies – These cookies are used to collect information about your browsing habits on our website, to enable us to make our advertising relevant to you and your interests.
Third-party audience data: We use Google Analytics’ anonymous demographic and interest reporting to inform the enhancement of our website user experience and advertising.
Visitors can opt out of Google Analytics for Display Advertising and customize Google Display Network ads using the Google Ads Settings.

What’s new about this?

We haven’t made any changes to the cookies that we use, just the way we notify you of their use. As part of new EU General Data Protection Regulation legislation, known as the ‘Cookie Law’, we want to ensure that you understand and accept the use of cookies on this website.

11. What if I don’t want cookies used during my visit?

You can control and/or delete cookies as you wish – for details, see aboutcookies.org. You may delete all cookies that are already in your computer and you may set most browsers to prevent cookies from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work. To disallow anonymous Google Analytics data to be collected about your visits to websites, go to the Google Analytics Opt-out.
Browser manufacturers provide help for cookie management in their products. Please see below for more information.

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop)
• Safari (Mobile)
• Android Browser
• Opera
• Opera Mobile

For other browsers, please consult the documentation that your browser manufacturer provides.

12. Data Collected for and by You

If you enroll in one of our programs, we collect certain data about your purchase (such as your name and postal/zip code) as necessary to process your order. You must provide certain payment and billing data directly to our payment processing partners, including your name, credit card information, billing address, and postal/zip code. For security, eLearn Canada College does not collect or store sensitive cardholder data, such as full credit card numbers or card authentication data. Your student records and correspondence with our company are maintained by us as required by law and good business practices..

Your Data Protection Rights

13. How You May Exercise Your Rights

You may send a written communication to our Business Headquarters, through the contact forms in our Website, or to the e-mail address indicated in the heading of this legal notice, including in both cases a photocopy of your ID card or other similar identification document, to request the exercise of the following rights:
• Right to request access to any Personal Data we may have about you.
• Right to request rectification (if incorrect) or deletion of Personal Data.
We will give you access to any Personal Data we hold about you within 30 days of any request for that information. Individuals may request to access, correct, amend, or delete information we hold about them through our contact form. Unless it is prohibited by law, we will remove any Personal Data about an individual from our servers at your or their request. There is no charge for an individual to access or update their Personal Data.
Compliance

14. Accuracy and Data Retention

We take reasonable business measures in compliance with laws to keep your Personal Data accurate and up to date, to the extent that you provide us with the information we need to do so. If your Personal Data change (for example, if you have a new email address), then you are responsible for notifying us of those changes.
We will retain the following data:

(a) Disaggregated data: Disaggregated data will be retained without a deadline for deletion.

(b) Subscribers data: During the time your account is active or as long as needed to provide you with our Services in accordance with our Terms and Conditions. In any case, it will be the minimum necessary from time to time, currently subject to certain statutes of limitation terms:

(c) Newsletter subscribers’ details: From the moment the user subscribes to the newsletter until the subscription is ceased.

15. Children’s Privacy

Our Services are not directed at nor targeted to children. If you have not reached the age of majority or are not able to enter into legally binding agreements in your country, you may not use our Services unless supervised/accepted by an adult, as applicable.
Our goal is to comply with applicable laws and regulations relating to collection and use of information from children as such term is defined by applicable laws. If you believe that we have received information from a child or other person protected under such laws, please notify us immediately by postal mail or to the e-mail address indicated in the heading of this legal notice, and we will take reasonable steps to remove that information from our databases.

16. Security

We take reasonable and appropriate measures to protect Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personal Data. If a security breach causes an unauthorized intrusion into our system that materially affects you, then we will notify you as soon as possible.

We use Elavon as the processor of credit card transactions. Therefore, all payments for the services will be done through Elavon. Elavon, uses security measures to protect your information both during the transaction and after its completion. They are a United States and Canada based seller of digital goods specialized in safe and secure Internet sales
We also use PayPal as payment processor. PayPal helps keep your transactions secure by not sharing your full financial information with sellers.

17. Third Party Service Providers

CloudFlare

Out Website use Cloudflare to secure and speed up our services. CloudFlare acts as a caching proxy server between you and Linode server.
CloudFlare operated by Cloudflare group (Cloudflare Inc. (United States), Cloudflare Ltd. (England), and Cloudflare, Pte. Ltd. (Singapore)), the data of which are stored in CloudFlare’s data centers.
Cloudflare is fully committed to GDPR compliance as described on their website and they are working on a certification under the EU-US and Swiss-US Privacy Shield with the Department of Commerce that they adhere to the Privacy Shield Principles regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, respectively, so they can lawfully host EU client’ data on their US servers when that’s needed. They are moving it forward as a second-tier compliance mechanism after the Standard Contractual Clauses.

Google

We use G Suite (Gmail, Docs, Drive, and Calendar for business), for communication, storage, and collaboration. Personal Data related to some of our services (except for payment details) is kept in Google’s systems.
Google is fully committed to GDPR compliance as described on their Commitments to GDPR that articulate the commitments with us.

Questions?

Questions regarding eLearn Canada College privacy policy should be directed to privacy@elearnca.com. We cannot be responsible for the privacy policies of web sites to which this site may link. eLearn Canada College reserves the right to change the terms of this policy to reflect our current and future practices with regard to personal information